Mayan Spa - Barcelona, Barcelona

Sophie T. C.

Piège à touristes et je pense que personnes ne possèdent de diplômes !!!
45 mns de retard le plus mauvais massage en couple corps et visage
Avec des gens qui rentrent dans la cabine incroyable mais vrai et il faut payer pour ça 😫🤔

Litan L.

Tourist trap don't trust the place!
When I made the appointment, I asked for a massage, and the representative told me it was a combined massage with peeling. The representative told me that the massage would be at 5 pm and to come at 4:30 pm to complete the preliminary treatment.
When I arrived at 16:30 I was told that I was late for the treatment and therefore only the peeling would be performed. When I insisted and said that I remember she wrote down that time in the note and asked in advance what time to arrive, they excused themselves and told me that there was no problem, I just had to hurry because there were other customers. I immediately went to change clothes, and then I stood and waited for the therapist Alba/Alva. It took her a while to arrive. Even when I went to reception to find out, he sent me back to stand at the entrance and wait for her. Only the second time I came to the reception again to find her, she answered that she was busy and didn't know I was already ready. Then she took me into the hammam and the colorful shower.

After the hammam and the shower, I entered the room together with Alba, and we started the treatment.
She put some of the material on my legs and asked me if I should also put it on the chest area, I answered yes.
She then wrapped me up, we waited, and then told me to take a shower.
I didn't understand why she did only half the body ,according to the treatment she was supposed to do the whole body. It is very important for me to understand that if I said no to the chest area, then the treatment is only on the legs area?
Why didn't she do the back? It is the most important area in body peeling.
After taking a shower again, I waited, not understanding what to do, and went outside to wait in the waiting area.
She came back and said that she needed to do something and that she realised that I didn't understand her.
We entered the same room again, she put oil on me (without massaging), again, only in the leg area, again, she asked about the chest and I answered yes.
But there was never a moment when I got a massage.

After that, I went out again to the waiting area.
She came and asked me what I would like to drink, I asked her if that was the whole treatment, and that's how it ended, and she answered yes.
I just left without even drinking what she brought me and went up to my room to figure out what the hell was that.

I went back downstairs, around 19 p.m., to complain, but there was no one at reception at all to speak to.
I asked for the email from the hotel reception, but they didn't have it, so they said they would ask that someone get back to me. I was so stressed because of what I went through that I went to do a proper massage outside.

The next day, as well, the day I left the hotel, I went to the spa counter, I was told that they didn't know what to do, and they forwarded it to the manager for clarification

I sent them an email, but they sent me a general response . Very disappointing, not recommended at all!